Five years after the coronavirus outbreak, many Americans say public behavior in the United States has changed for the worse, according to a recent Pew Research Center survey.
Five years after the coronavirus outbreak, many Americans say public behavior in the United States has changed for the worse, according to a recent Pew Research Center survey.
I worked tech support for years and the trick is to just start off with a list of everything you’ve done. Even if you haven’t done it just hit them with that list. Most people working tier 1 support don’t actually know anything about technology and just have a list of steps to take. Once they’ve exhausted that list they are lost and have no clue what to do and that’s when they would hit me up on their help desk.
Another aspect of it could also be that they assume you don’t know what you’re talking about and are just regurgitating something you read somewhere. You wouldn’t believe how many times someone would call in with something like this “I just need this xyz solution” and they would be completely wrong about it. For the reps that know what they are doing this is at least 1 or 2 calls a day for them.