bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 months agoHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.comexternal-linkmessage-square176fedilinkarrow-up1855arrow-down18
arrow-up1847arrow-down1external-linkHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.combimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 months agomessage-square176fedilink
minus-squaredubyakay@lemmy.calinkfedilinkEnglisharrow-up4·2 months ago Phone menu trees I assume you mean IVR? It’s okay to be not familiar with the term. I wasn’t either until I worked in the industry. And people that are in charge of them are usually the dumbest people ever.
I assume you mean IVR? It’s okay to be not familiar with the term. I wasn’t either until I worked in the industry. And people that are in charge of them are usually the dumbest people ever.