Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Aka sso.tax

That’s the scary thing. It looks like this narrowly missed getting into Debian and RH. Downstream downstream that is… everything.

Along a similar vain to making a git friend, buy your sysadmins/ops people a box of doughnuts once in a while. They (generally) all code and will have some knowledge of what you are working on.

First off, aiming to start in security is a fools errand. Security is one of the many paths that your career might take after you gain some knowledge.

Some more random thoughts before real advice. The two hardest things in IT are getting into help desk, and getting out of it. The reason is two fold: 1) help desk is the great entry point for the greater IT industry, and 2) one person in a help desk role is fairly similar to another when it’s time to move out of help desk.

Now: If you have the time, go to your local community college and take their it/networking/security program. The degree will help - you won’t skip help desk (unless your lucky), but you are better equipped for getting out of it. You will also learn a bunch of stuff, get some projects to stick on a resume, etc.

If you don’t have that time you can go the cert route. Be warned however - certs do not substitute for real experience. Do not fall for the trap of thinking that getting X cert is your ticket to Y job. You will be in for a ride awakening when your sitting across from someone like me that only asks situational, hypotheticall questions with no correct answer ( I care about how you think and approach problems over book smarts).

Ok. Last bit of advice: the 10 things I look for (in order) when interviewing entry level help desk.

1. customer service skills,
2. ability to learn,
3. customer service.
4. some mild interest in tech.
5. customer service.
6. the ability to learn troubleshooting.
7. customer service.
8. the ability to admit you don’t know…
9. customer service.
10. not being an asshole.

I can teach you how to fix a printer, design a network, or spin up infrastructure in the cloud. I can’t teach you how to act around people.

It’s $100. In 2023 that does not even cover groceries for a middle class household of four for a week.

If you want to advocate absolute austerity to someone who has no expenses yet - go for it. Me? The world is shitty enough as is - of something’s going to make you happy, and you have no other expenses, go for it.

Don’t spend your money because it’s a " good deal". In theory your guardian(s) are covering the expenses the rest of as as adults just accept. Therefore take advantage and spend your money on what brings you joy.

You being up an interesting point. Let’s expand electricity a little bit.

If I flip a switch the lights come on. I don’t need to understand it but someone does. And because electricity can be deadly of handled wrong, everyone in your proximity handles electricity the exact same way (and this is enforced via law). This means only a few people anywhere need to have the deep knowledge of how it works for the rest of us to get light.

Compare this to computing - sure you click the button and get Facebook but that button could be designed any number of ways. Like electricity the generation who tinkered is past (well passing), but unlike electricity firm standards on how to design your Facebook button have not been written in blood.

I for one am terrified of what the next 10 years of the business IT landscape is going to look like as we need to start absorbing kids who grew up on iPads.

As someone who manages a tailscale network at my work…I just want to point out that tailscale is a tiny bit more complicated than just downloading and installing. Not much but…

That said the ability to automate wireguard connections is wonderful and everyone should check it out.

Let’s take this one step further. I should be able to get the core ideas in your code by comments and cs 101 level coding (eg basic data structures, loops, and if/then).

Yes? If you don’t like your clutch? Mid 30s in the PNW. Now to be fair, one of my cars is an ev, the other is a cvt transmission.

Interesting footnote about p and q. You see them turn up on formal logic proofs (for philosophy)

We’ve got it rigged up for aws sso. Each department can make any number of permissions sets (and link to any number of groups). The config for that is all stored in git (with code owners configured so you can only mess up your own stuff).

Fyi. If your IT department is remotely on top of things - they know. They just might have larger fish to fry.

We can see all kinds of things about any devices that log on to check email, connect to the VPN, etc.

So I’m using it with Python. For me it’s able to do some stuff that terrafom never would be able to (Ive got a spot where resources are generated for each file/object on disk).

I’m a native English speaker so take this with a grain of salt.

Usernet? If memory holds there are a few German language indexers.

I for one am recommending pulumi for any of my teams new infrastructure needs.

Before the flood of people beehaw was one of the main instances. Now just an interesting group of people (and nowhere near the size of world).